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Posted By bam

"Care Opinion"

About: Care Opinion

(as a service user),

Care Opinion has withdrawn the latest response to my story about my mental health treatment. It was initially published for a few days before being withdrawn for review. It's still being "reviewed" a couple of weeks later, and my e-mails to Care Opinion are being ignored.

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Responses

Response from Gina Alexander, Director, Care Opinion Scotland, Care Opinion 5 years ago
Gina Alexander
Director, Care Opinion Scotland,
Care Opinion

I'm one of the Care Opinion Team, leading the work in Scotland!

Submitted on 02/11/2018 at 15:40
Published on Care Opinion on 05/11/2018 at 08:56

picture of Gina Alexander

Dear bam

Thank you for contacting us by email and through the website. Sorry for making you feel ignored. We we are sorry for the delay in responding to you.

We've sent an email in response to yours. As you've shared here too, we thought it would be sensible to share the same response.

Your story and responses have been reviewed by our senior moderators at Care Opinion.

We have decided not to republish your latest response. There are a number of reasons for this:-

Possibility of identification of staff members; Repetition on information already shared and published; Service have invited you to be in touch directly and shared contact details.

At this stage we feel that continued exchange on Care Opinion is unlikely to be helpful or achieve resolution in your situation.

Can we respectfully suggest the following alternative routes:-

Patient Advice & Support Service.

They are located in the Citizen’s Advice Bureau. Details of your local branch can be found here.

AIMS Advocacy Service

We understand that you already know about the NHS Ayrshire & Arran complaints and feedback team.

We hope that you can get your situation resolved to your satisfaction soon.

Kind wishes

Gina

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