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badly miss treated by staff

Posted By Green Giat

"badly miss treated by staff"

About: The Dudley Group NHS Foundation Trust

(as the patient),

I was taken off a ward and put into my own room because a senior member of staff didn't want me talking to other patients.

I was told to take a tablet by my surgeon and had to ask THREE TIMES for a glass of water

While I was in the room after my operation no one came in to ask if i wanted a cup of tea or even water

it felt like I was stuck in a chair for 5 days without sleep in great pain and though I asked many times for something to help me sleep they ignored my request 

I have many problems with the way I have been treated by staff at this hospital One time they didn't bother reading my noted and assumed i had to have another tube put in my neck 

I have very little faith with the Management of this hospital. Seems like they don't like the truth been told to them 

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Responses

Response from The Dudley Group NHS Foundation Trust 5 years ago
The Dudley Group NHS Foundation Trust

Submitted on 05/11/2018 at 15:37
Published on nhs.uk at 16:05

Thank you very much for giving your feedback and apologise for the poor experience you encountered whilst an inpatient following your recent operation.

We always aim to provide the very best care for each and every patient, and so it is very disappointing to hear that this may not have been the case for you.

We are keen to learn more about the issues you have raised and would welcome the opportunity to investigate the events surrounding your time with us. If you haven’t already done, we encourage you to please contact our Patient Advice Liaison Service (PALS) either by telephone 0800 073 0510 or by email dgft.pals@nhs.net .

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