This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Recognise the wonderful jobs that you do everyday

Posted By watto73

"Recognise the wonderful jobs that you do everyday"

About: Forth Valley Royal Hospital / Accident & emergency Forth Valley Royal Hospital / Acute assessment unit Forth Valley Royal Hospital / General medicine Scottish Ambulance Service / Emergency Ambulance

(as a relative),

My father in law was a patient at Forth Valley Royal in the emergency department,  acute assessment unit and ward A31 for 4 weeks.   He had been very unwell over this time and is now recovering at home.  

The care he received from all departments was fantastic.   The ambulance service were quick to respond and to get him to hospital realising how unwell he was.   The Emergency Department staff and Doctors treated him promptly and were professional and caring at all times.   When he moved to AAU the care he received was exceptional.   I was especially impressed that when he required one on one supervision from a nurse that this was put in place immediately.   Staff again were fabulous.   He spent 3 weeks in the care of Ward A31 being cared for by a fantastic team from the Consultants, Junior Doctors, Nurse Practitioner, Nurses, Physios/OT's, Auxiliaries, and Domestics.   Everyone gave 100%    I work for the NHS and am aware that not all patient journeys are like this but just wanted to recognise the wonderful jobs that you do everyday and the wonderful care you give to all. You should all be very proud of the work that you do.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Gavin Dolan, Clinical Manager (Acute & Emergency Services), AAU / CAU, Forth Valley Royal Hospital 5 years ago
Gavin Dolan
Clinical Manager (Acute & Emergency Services), AAU / CAU,
Forth Valley Royal Hospital

Submitted on 25/10/2018 at 12:06
Published on Care Opinion at 14:30

Dear Watto73,

Thank you very much for taking the time to leave feedback on the Care Opinion platform. I was really sorry to learn that your father-in-law was so unwell and required to use our services within NHS Forth Valley but equally delighted to hear that he is now recovering at home.

It was lovely to read your comments and I thank you for taking the time to comment on each aspect of your father-in-laws journey. This detail is very important to our services and equally, to our staff in recognising that we are getting things right for our patients. To hear words used like "Impressed", "Fabulous", "Professional" and "Exceptional", really does reiterate that we are consistently achieving person centred care within our organisation and making our patients experiences meaningful.

I am sure my colleagues within the Scottish Ambulance Service, The Emergency Department, Acute Assessment Unit, Ward A31 and our AHP colleagues and support staff would join me in thanking you for taking the time to share your views and wish your father-in-law all the very best of health for the future.

Best wishes,

Gavin Dolan

Clinical Department Manager

Acute & Emergency Services

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Rosario Walshe, Senior Charge Nurse, Ward A31, NHS Forth Valley 5 years ago
Rosario Walshe
Senior Charge Nurse, Ward A31,
NHS Forth Valley

Submitted on 25/10/2018 at 12:36
Published on Care Opinion at 14:30

Dear Watto73

Thank you for taking the time to provide us with this lovely feedback. I will share this with all of the team. I know the staff will really appreciate your comments. We hope your father in law continues to improve and makes good progress at home.

Kindest Regards from all the team on A31

Rosario.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Glynis Fotheringham, Senior Charge Nurse , Emergency Department FVRH and MIU in SCH, ForthValley 5 years ago
Glynis Fotheringham
Senior Charge Nurse , Emergency Department FVRH and MIU in SCH,
ForthValley

I am responsible for the day to day running of the Emergency Department and MIU in SCH

Submitted on 25/10/2018 at 13:42
Published on Care Opinion at 14:30

Dear Watto73,

Many thanks for taking the time to post these lovely comments, it is very heart warming to hear that your father in laws time within FVRH was such a positive one and that he is now on the road to recovery.

I am very proud of the team I work with, your comments will be shared and very much appreciated.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Judith Rooney, Service Manager, Emergency & Inpatient Care, NHS Forth Valley 5 years ago
Judith Rooney
Service Manager, Emergency & Inpatient Care,
NHS Forth Valley

Submitted on 25/10/2018 at 13:43
Published on Care Opinion at 14:31

Dear Watto73

Thank you for your kind words. I will ensure your comments are shared with the Team. I know staff appreciate receiving positive feedback as it reaffirms to them that they are delivering person centred care to their patients.

I hope your father in law is recovering well at home.

Kind Regards

Jude

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Carolyn Mckenzie, Senior Charge Nurse, Acute Assessment Unit, NHS Forth Valley 5 years ago
Carolyn Mckenzie
Senior Charge Nurse, Acute Assessment Unit,
NHS Forth Valley

Submitted on 25/10/2018 at 16:12
Published on Care Opinion at 16:55

Dear Watto73

Thank you for taking the time to leave feedback on the care opinion forum. It is so nice to hear such positive comments on the care your father in law received. We will certainly pass this positive feed back onto our staff within AAU who will be delighted to hear this. We are very proud of our staff and it is lovely to have staffs hard work and dedication recognised in this way.

I hope your father in law is recovering well at home.

Kind regards

Carolyn McKenzie

SCN- AAU

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 5 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 26/10/2018 at 14:43
Published on Care Opinion at 16:07

picture of Alan Martin

Dear Watto73,

Thank you very much for taking the time to leave this lovely feedback on CareOpinion. I am sorry that your father in law had needs to use our services and those of the wider NHSScotland. I hope he is on the road to a full recovery.


We truly appreciate that even in a time of stress and difficulty, people take the time to say thank you and well done. It goes such a long way.

I wish you and your family all the very best.

Kind Regards

Alan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k