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"That’s it I’m done with this surgery!!!"

About: Old Fire Station Surgery

After today’s service I cannot take any more, before Christmas I was put on a Statin, not because my cholesterol is high but as a precaution, I’m suffering hair loss and I’m sure it’s due to this drug. I called to speak to the triage but as she couldn’t help me over the phone she suggested I rang to speak to a doctor, I did this and a receptionist not only hung up on me once but twice, when I did get through the only appointment was at 4.30, I had a solicitor appointment at 4.00 so this was impossible, I was just told to call back on Monday, I suffer quite bad anxiety and really need this sorted before it gets so bad I cannot leave my home again, as most women, my hair is my crown, so I’m really really upset, not only that but I’m on tablets to lower my blood pressure when it’s already low, I don’t understand. None of my letters get through to the right people and for some reason my prescription requests go ignored, I’ve been asking since before Christmas to have my medication to be synchronized as I get two a month, yet again I get no response. After 20+ years now it’s time to say goodbye.

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Responses

Response from Old Fire Station Surgery 5 years ago
Old Fire Station Surgery
Submitted on 29/10/2018 at 14:00
Published on nhs.uk at 14:05


It seems that none of the staff here are aware of any interactions as you describe.

However I am not sure that you have the correct practice but if you do then I have these observations:

1 The Triage Nurse would have told you that you needed to make a 'routine' appointment with your GP as this is not an urgent matter.

2 Our Reception Staff do not put the phone down on patients unless the patient is being abusive and aggressive.

It is possible that we had a phone problem, that happens from time to time,

where the staff pick up the phone but cannot hear anyone the other end and then put the receiver down.

3 Unfortunately I cannot comment on your other issues as I do not have the full details but these could have been addressed if you had contacted the Practice Management.

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