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Care Opinion

Miscarriage

Posted By Female84

"Miscarriage"

About: Good Hope Hospital / Gynaecology

(as a service user),

Went to the early pregnancy unit at good hope hospital. Was greeted by a lovely lady. The sonographer was excellent, caring, informative and professional. It was confirmed by scan that I had indeed had a miscarriage. 

I was asked to wait for a nurse to explain things a bit further and to give me my discharge notes. I went to the waiting room and within 5 mins was called by another nurse. 

This new nurse put me in a room and asked me to give my notes from a private scan. They emailed the note from my phone to themselves, before leaving the room to print them off. This took 20 mins! So I was left to deal with the news, all alone in a horrible room. I waited and waited and then I went to reception and asked if I could leave. 

I was told to wait. The nurse finally arrived, no explanation, no apology.  Very briefly told me what I already know. 

Shocking treatment/lack of treatment when dealing with such a sad event

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Responses

Response from Good Hope Hospital 5 years ago
Good Hope Hospital

Submitted on 19/10/2018 at 09:57
Published on nhs.uk at 11:06

Responded: 18.10.18

Dear

Female84

Thank you for taking the time to post your comments regarding your treatment at Good Hope Hospital. It is lovely to read such positive comments and I am very pleased that you had such a good patient experience at the Early Pregnancy Unit with the Sonographer.

I am extremely sorry that your experience was not satisfactory whilst waiting to see the nurse in the unit and apologies for how this has made you feel.

Thank you once again, for your posting.

All patient feedback is important to us, whether it is negative or positive, as this helps the Trust to improve our services and make changes where necessary.

We continually strive to improve our service for all patient’s and visitors.

If you would be willing to provide further details of the particular ward or department, we can then advise the appropriate management team of your experience so they can make any necessary improvements.

You can contact a member of the Patient Services Team on 0121 424 0808 or you can email your concerns to bhs-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action.

Kind regards

Patient Experience Team

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