"Lack of treatment from max fax led to further problems"

I was seriously assaulted whilst having braces on my teeth.i was punched in the face knocking my front four top teeth out.i attended ninewells hospital A & E department and was told max fax (maxofacial) would have to look at my injuries.unfortunately a nurse told me max fax said over the phone they won't look at me because they don't deal with braces.I'd need to go home and make an appointment with kingscross hospital the next day.i felt extremely disappointed and upset as I knew time was of the essence to save my teeth.i now need a bone graph and implants fitted or simply have false teeth made which I really don't want.i spoke to another medical professional who used to work at max fax who said they had never heard of them not dealing with braces before.

I feel i have been failed and possibly my present situation could've been alot different if max fax were proactive and took the time to look at my injuries.am I right to feel like this?