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Physiotherapy - Trying to Book

Posted By Bad Tempered

"Physiotherapy - Trying to Book"

About: Adult community health services / Musculoskeletal physiotherapy service

(as a service user),

Does anyone work for the Somerset team?

I was referred by my GP in August.  I have been trying for almost two whole weeks to phone to make an appointment.  Today is the 9th October!

I constantly get a message about staff shortages, or that the allotment of returnable phone calls has been reached or just a message saying that they are really busy, call back later and then I get cut off!

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Responses

Response from Emma Davey, Director of Patient Experience and Engagement, Somerset NHS Foundation Trust 5 years ago
Emma Davey
Director of Patient Experience and Engagement,
Somerset NHS Foundation Trust

Submitted on 09/10/2018 at 17:58
Published on Care Opinion on 10/10/2018 at 11:03

picture of Emma Davey

Hello,

I am really sorry to hear of your frustrating experience trying to book your physiotherapy appointment.

I have made contact with the service manager to find out what has happened here and I will post a response on here as soon as I have further clarity and information on the next steps for you. However, in the meantime please do contact our Patient Advice and Liaison (PALS) team if you would like to discuss anything further on 01278 432022 or via email pals@sompar.nhs.uk

I will get back to you shortly and again, I am so sorry that this has been a frustrating experience for you.

Best wishes,

Emma

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