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Appointment cancellation

Story from nhs.uk

"Appointment cancellation"

About: Furness General Hospital / Ophthalmology

Almost impossible to cancel an appointment with Ophthalmology.

Tried over 20 times in previous week to cancel appointment with no luck on three separate numbers, unable to cancel by text as well.

Needed to get reception to connect which took time but happened eventually.

£180 cost for missed and un-cancelled appointments ???

I'm afraid these costs will add up quickly for the NHS, the money could be used for better purposes than this :(

Don't normally feedback on these kind of things but notice similar complaints on the website, not good.

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Responses

Response from Furness General Hospital 5 years ago
Furness General Hospital

Submitted on 17/12/2018 at 15:46
Published on nhs.uk at 16:06

Hi Paul, we are really sorry that your experience at our hospital wasn’t what you would expect and are very keen to learn more and respond directly to you. We would appreciate it if you could contact our Patient Relations team on 01539 716621 to allow us to carry out that work. Thanks again and hope to hear from you soon.

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