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"Autism and removal of braces"

About: Crosshouse Hospital / Dental

(as a parent/guardian),

My autistic son has extreme anxiety and had been unable to attend appointments with his orthodontist. After finding a new dentist willing to help he was referred to the local hospital to have them removed (within cycling distance which is the only way he travels). He was a little late on arriving as he got lost but the staff were patient and understanding while my husband drove to find him. He was unable to enter the clinic so the orthodontist treated him outside and removed the majority of his braces there. He went at pace suitable for our son, stopping for a break when needed. He was able to get him into the clinic to remove the glue and was kind, understanding and patient throughout.

We can't thank the staff enough. They are a credit to the NHS. I hope they receive this praise. We are so grateful.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 08/10/2018 at 15:54
Published on Care Opinion at 15:55


picture of Eunice Goodwin

Dear weej,

This is a lovely story which, in my view, perfectly demonstrates person centred care at its best and I will be delighted to ensure your praise and gratitude reaches the staff in the dental team.

Thank you so much for taking the time to share this with us,

Best wishes,

Eunice

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