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Results

Story from nhs.uk

"Results"

About: Medway Maritime Hospital / Neurology

I am disgusted by the lack of communication from the neurology department. I was told I would have results back following a brain scan in 2 weeks. It's now 3 weeks. Have been phoning daily, worried sick and keep being told not on the system yet. It took me 2 weeks to actually speak to someone regarding my care! Discusting

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Responses

Response from Patient Experience Manager, Medway NHS Foundation Trust 5 years ago
Medway NHS Foundation Trust

Submitted on 15/10/2018 at 09:40
Published on Care Opinion at 11:47

Thank you for your comments and we are very sorry that you have not been able to obtain your results.

We understand this is a worrying time for you. It is not clear who you have been phoning, but our PALS team (Patient Advice and Liaison Service) will be more than happy to assist you if you would like to contact them on 01634 825004 or medwayft.pals@nhs.net

Kindest regards,

The Patient Experience Team.

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