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Excellent experience

Story from nhs.uk

"Excellent experience"

About: The Gainsborough Practice

Three years on from being in hospital with the first episode of a long term condition, and excellent support from my GP at this practice during the subsequent 12 month plus recovery period, I had an unexpected set back during this summer....the response from the doctor I saw was excellent....she gave me time to discuss my concerns.was thorough in her examination and referred me on to other services which have got me back standing upright, walking well with reduced pain. The receptionist staff were excellent too. I have never experienced not getting an appointment at this surgery in an appropriate timescale in the 11 years I have been a patient, and this time was no exception.

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Responses

Response from The Gainsborough Practice 5 years ago
The Gainsborough Practice

Submitted on 05/10/2018 at 10:51
Published on nhs.uk at 11:06

Dear Mrs Wood,

Thank you for taking the time to leave such positive feedback about the care you have received from The Gainsborough Practice over the past 11 years. It was delightful to hear that you hold the practice in such high regard. All our practice team work really hard to provide the best care they can to our patients so it was rewarding to receive such positive comments. I will ensure they are shared with the whole team.

I hope you continue to be happy with the service provided by our practice and recommend us to friends and family.

Thank you again for sharing your experience.

Kind regards

Diana Lock - Practice Manager

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