This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Fed up with asking for help"

About: Community Mental Health

(as a service user),

Not seen care co since beginning of August. Unfortunately, they have been off poorly. Nothing in place of care co and out of hours crisis number now ceased. It's all very well and good having a charity IF you get on with that type of service and quite frankly, I don't! I now have nobody to ring out of hours during a crisis and as a result I now suffer on my own and nobody within the team seems to be terribly concerned about that.

I can ring the duty desk during the weekdays if needed and this is helpful to some extent when they ring back. (One person in particular, always listens, is very helpful and I'm grateful for that) However, there hasn't been any appointment or effort made by CMHT to resolve lack of care co.

I am already very much alone and isolated. I am fobbed off with a P.D. diagnosis and left to get on with it. This is worst type of diagnosis to have, you get pushed aside despite other suffering and needing support. I've totally given up asking for help, to see someone in person or a little bit of extra support in the community via CMHT or HTT, so at least that's one less person to deal with. I feel like services/CMHT have adopted the attitude of, this person will get fed up with asking for help, eventually and I really have. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Anna Passmore, Patient Experience Lead, Cornwall Partnership NHS Foundation Trust 5 years ago
Anna Passmore
Patient Experience Lead,
Cornwall Partnership NHS Foundation Trust
Submitted on 25/09/2018 at 09:29
Published on Care Opinion at 10:15


I am so very sorry that this has been your experience and for the distress that has been caused.

If you would like us to investigate your concerns in detail, please do not hesitate to contact us at cpn-tr.Palscft@nhs.net or 01208834620. A case worker can then help you and discuss whether you would like to make a complaint. We are also able to help direct you to some support, if you should need it. Please do contact us if you need anything.

In the meantime, thank you very much for giving us your valuable feedback, which we will ensure is used to learn from your experience.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k