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Delay in discharge

Posted By Vegasbaby

"Delay in discharge"

About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / Accident and emergency

(as a staff member posting for a patient/service user),

My husband was recently admitted to QMC in Nottingham via ED.

Whilst his medical care was faultless throughout, the management of his medication was atrocious, with pharmacy in particular being conspicuous by their absence and understanding.

Also, he waited 18 hours between being told he could go home and actually going home. This was due to a combination of loss of discharge papers and waiting for pharmacy (again!)

There is massive focus at the moment on patient pathway and efficiency in the discharging process to free beds for acute admissions and yet my husband was blocking a bed he didn't need because of medication and administration issues.

I cant believe an acute Trust such as NUH has no 24/7 pharmacy service. This needs sorting!

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Responses

Response from Nottingham University Hospitals NHS Trust 5 years ago
Nottingham University Hospitals NHS Trust

Submitted on 12/09/2018 at 15:58
Published on Care Opinion at 16:41

Thank you for getting in touch with us to highlight your concerns about discharge delays related to your husband’s medication. We value and listen to all of the feedback we receive and this will help us to improve in areas like this, where we unfortunately fell short. If you would like to discuss this further please get in touch so we can arrange a conversation with our pharmacy team. You can contact our patient experience team on 0115 924 9924 ext 66623 or email QMC.PET@nuh.nhs.uk to do so.

Kind regards

Anthony Harbottle
Patient Experience Officer

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