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Care Opinion

Suspected heart attack

Posted By Uist Quine

"Suspected heart attack"

About: Aberdeen Royal Infirmary / Acute Medical Initial Assessment Aberdeen Royal Infirmary / Emergency Medicine Peterhead Community Hospital / Accident & Emergency Scottish Ambulance Service / Emergency Ambulance

(as the patient),

Was at home, with husband, awaiting paramedics and feeling very concerned. Had never experienced pain like this before, or such unsteadiness on standing.

Within, which felt like minutes, two local First Responders arrived, followed by an ambulance.
Following assessment by paramedics - I was taken by ambulance to Peterhead hospital and after GP contact, taken to ARI Ward 101.
Albeit, less anxious, I was almost reluctant to go to ARI.
The nurse on duty and paramedics, put me at ease, almost immediately.
Appropriate humour by the paramedics made me feel much more relaxed.  Their advice to my husband was also appreciated.
Taken to ward 101, where nurses were awaiting my arrival.
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Responses

Response from Fiona Robertson, Chief Nurse, Dr Gray's Hospital & Moray HSCP, NHS Grampian 5 years ago
Fiona Robertson
Chief Nurse, Dr Gray's Hospital & Moray HSCP,
NHS Grampian

Submitted on 09/09/2018 at 11:33
Published on Care Opinion on 10/09/2018 at 11:28

Dear Uist Quine

Many thanks for your feedback and for sharing your experience.

It sounds like you had a very stressful and worrying time but glad all the healthcare professionals involved in your care managed to put you at ease and gave the appropriate advice to your husband.

I hope you are recovering well and will share your feedback with the teams.

Take Care

Fiona Robertson

Chief Nurse

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Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 5 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 24/09/2018 at 11:34
Published on Care Opinion at 15:04

picture of Alan Martin

Dear Uist Quine,

Thank you for taking the time to provide us with your feedback. I am sorry to hear that you had such an experience. It is always a worrying time being admitted to hospital.

I am so pleased to hear that all the staff involved in your care from the Scottish ambulance service and NHS Grampian made you feel at ease and behaved professionally.

I hope you are on the road to a full recovery and I would like to wish you all the best.

Kind Regards

Alan

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