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Helpful and attentive

Posted By whiskeymb53

"Helpful and attentive"

About: Crosshouse Hospital / Stroke Care

(as a service user),

Staff couldn't be any more helpful and attentive than they were. Everybody was so nice and kept you informed with what was happening with your treatment. 

Only downside was the heat during the night. Far too warm.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 17/09/2018 at 11:11
Published on Care Opinion at 12:29

picture of Eunice Goodwin

Dear whiskeymb53,

I will be very pleased to pass this to the staff. I am sure it will make a difference to them to know how attentive you found them to be, and how pleased you were with your treatment.

Thank you for taking time to share this on Care Opinion.

All the very best for your recovery,

Eunice

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