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All staff from calling 999 to hospital are an asset to NHS

Posted By AnnieG01

"All staff from calling 999 to hospital are an asset to NHS"

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Wishaw / Emergency Department University Hospital Wishaw / Trauma & orthopaedics

(as a service user),

My mum fell broke her hip and the paramedics were outstanding with her 2 and half hours they were with her they felt like family even called her nanny my mum is in her eighties and has dementia.
They made everyone of uz feel we were a part of helpin mum . Claire the paramedic was outstanding as was Stuart and Alistair even came said goodbye in A and E and said when in hosp again would visit her.
 There is a card for these 3 angels in ward 15 and we don’t know how to get to them.
 Also all nursing staff especially csw young girl who dealt with mum Maria from A and E this csw was amazing and mum hasn’t stopped talking about her.

Theatre staff she called all them her golden girls lol . Nursing staff too . We as family can’t thankyou all enuf how you have helped my mum and uz all throu this hard time love you all for what u have done . Ur under paid and really busy yet still put out time.

All staff dealing with and dealt with mum are asset to the hospital and nhs from call of 999 to now.

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Responses

Response from Andy Pender, Senior Nurse, Emergency Medicine, University Hospital Wishaw, NHS Lanarkshire 5 years ago
Andy Pender
Senior Nurse, Emergency Medicine, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 03/09/2018 at 13:52
Published on Care Opinion at 14:00

picture of Andy Pender

Dear AnnieG01,

Many thanks for taking the time to post your positive feedback on your mums care following this accident resulting in her fracturing her hip.

I will ensure Maria within ED is updated on your kind words.

I hope that your mum is making a good recovery and is on the mend.

Best wishes

Andy

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Response from Mark Hannan, Head of Corporate Affairs and Engagement, Scottish Ambulance Service 5 years ago
Mark Hannan
Head of Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 03/09/2018 at 14:14
Published on Care Opinion at 14:53

Hi AnnieG01,

Thank you for your kind words regarding our crew members, Claire, Stuart and Alistair, it is really nice of you to take the time to get in touch to say thanks and share you story.

It sounds like the care and support they and Maria gave you, your mum and the rest of the family was outstanding. It's also lovely to hear that they popped in to see how she was doing and before saying goodbye. I've no doubt they'll be back in to see how nanny is doing too if they can find the time between call outs!

I'm keen to pass this kind message from you onto them and also let them know about the card left for them. If you had some time, would you mind dropping me a quick e-mail at mark.hannan3@nhs.net with some more details (your mum's full name, address where the fall happened, date it occurred etc) and I can try and track them down in our system?

Meanwhile, thanks once again for your post, our crew will really appreciate it - and we hope your mum is recovering well.

All the best,

Mark

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