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"Ward 15 Day Surgery"

About: Wansbeck Hospital / General surgery

Following previous surgery, at a different hospital (many moons ago) was very apprehensive to have surgery again, due to reaction to anaesthetic.

Need not have worried from the first time meeting the consultant, felt reassured and at ease.

A lovely personable consultant, shaking hands, eye contact, friendly nature went a long way.

On the day of surgery, i seen nothing but friendly, professionalism from every single member of staff.

Everything was fully explained and put me fully at ease.

The Anaesthetist (sorry i didnt catch his name) worked wonders to assure me that only safe drugs would be used due to previous experience and i felt 100% confidence in him - thank you.

Ward 15 and all of the team who work on it, are a credit to the profession and the Trust, and credit where credit is due, every single one of them deserves a huge a THANKYOU and a pat on the back

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Responses

Response from Wansbeck Hospital 5 years ago
Wansbeck Hospital
Submitted on 03/09/2018 at 12:54
Published on nhs.uk at 13:06


Dear Sir/Madam,

What a great review, many thanks for taking the time to write it.

We would really like to ensure that your review reaches the consultant and anaesthetist you mention. Due to the anonymous nature of your review we will have trouble identifying the staff directly? Could you therefore please email us at patient.experience@nhct.nhs.ukwith your name, address and date of birth. This will help us to pinpoint the staff you mention much more easily.

In the meantime I will share your review with the senior team on Ward 15 who I am sure will be delighted.

I do hope you are recovering well at home following your surgery.

All the best,

Annie

Annie Laverty – Chief Experience Officer

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