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An outstanding experience

Story from nhs.uk

"An outstanding experience"

About: Leicester Royal Infirmary

I've just spent 3 days in Wards 8 and 9 being treated for acute cholecystitis; a gall stone has been identified and I will be receiving surgery to have it removed. From the moment I arrived (at 9.00am following a phone call from my GP at 8.10am) I was treated with courtesy, care and concern - from everyone ... reception staff, porters, nursing assistants, nurses and doctors. Nothing was too much trouble and I always felt valued. Hospitalisation is never something to look forward to, but I feel confident about returning in a few weeks' time for the surgery.

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Responses

Response from Leicester Royal Infirmary 5 years ago
Leicester Royal Infirmary

Submitted on 04/09/2018 at 15:39
Published on nhs.uk at 17:06

Dear Malcolm,

Thank you for leaving your feedback. We are pleased to hear that you are happy with the care you received on Wards 8 & 9 at Leicester Royal Infirmary. We will make sure to pass this onto the team.

Have you considered nominating a team or a member of staff for our Caring at its Best awards? Further information is available on our website: http://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/

Best wishes,

Communications team,

Leicester's Hospitals

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