"discharge medication complaint"

I was admitted for cataract removal following vitrectomy 2 months previously- I was on J ward on the 21.8.218- all the staff and surgeons were polite and spoke clearly giving names and roles.

my complaint was - following my operation the consultant said to me that he wanted me to go home with drops and tablets- I went back to waiting area- had a very nice cup of tea and toast. after an hour and a half, I went to the reception desk and asked what was the delay in giving me my discharge pack with medications- the staff member informed me that they only kept the drops on the ward and the medication has to come via the hospital pharmacy- I have worked for 38 year in the NHS and understand things take time and hospital pharmacies are always very busy so I was prepared to wait a while longer, after 3 hours from operation I went back to the reception desk to enquire again over my discharge medications and said I would decline the tablets and just take the eye drops and leave as I had been on the unit since 7.30 that morning from Preston and it was now after 3pm - the staff member said I could not do that she would have to clear it with the doctor first.

a short while later a staff member came and said she had spoken the doctor and my medications would be changed, she gave me two tablets to take there and then- and informed she would back shortly.

She did return with my discharge pack and informed me that on checking with the pharmacy they did not have my request for the tablets as the consultant had forgotten to ring it through- hence why no medication came back to the ward for my discharge.

the staff member suggested that I complained as things could be put in place to try and ensure that this does not happen again and things are followed through from results of operation medication required to it being correctly passed to the pharmacy and acknowledgment they have received it and when it will be sent to the ward for the patient- who can be informed of time scale. I can see that this needs to be highlighted - this unit is very busy I understand this and the staff do a wonderful job in looking after all the patients, and the consultant do an excellent job.

I hope this review is taken positively - and the manner it has been given.