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Problems changing my appointment

Posted By Lulu-j-p

"Problems changing my appointment"

About: St Mary's Hospital / Pain Management

(as the patient),

I have recieved an appointment with cronic pain department which I am unfortunately unable to make. I have been trying to ring the department for 2 days now with no answer just an automated messege telling me to try again later. In all I tried ringing 7 times yesterday and so far 8 times today still with no answer! ! I am not impressed by the service at all and this is not the first time I have had trouble with your department either.

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Responses

Response from Lisa Wood, Complaints Officer, Portsmouth Hospitals NHS Trust 5 years ago
Lisa Wood
Complaints Officer,
Portsmouth Hospitals NHS Trust

Submitted on 21/08/2018 at 11:39
Published on Care Opinion at 12:50

I'm sorry that you have had this experience. Please contact our Patient Advice and Liaison Service on 0800 917 6039 or by email at PHT.PALS@porthosp.nhs.uk so they can raise this with the Senior Management Team and get this matter resolved as soon as possible for you.

With best wishes

Lisa

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