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"Overall my experience turned out positive"

About: Lakeside Unit / Grosvenor Ward

(as the patient),

My experience was unusual. I suffered for the whole time I was in hospital, mainly because I missed home and family. The health service could change some things to make the stay in hospital a bit more bearable. 

One of my problems was the lack of fresh air and daylight so it was hard for me sometimes to even tell whether it was day or night as the lighting was kept on all day sometimes on the ward. The development of a few gardens or outside grounds full of nature could help resolve this problem and patients should be a bit more free to visit them even if they go outside just to smoke or socialise. As long as they have time to see more natural daylight and nature. And ward lights are only on at night unless the weather makes it really dark. 

Another problem I had was trying to work out what the time and date. There was no clocks to be seen, except in the office so I did not know when to collect medicine, when visitors were expected or when meals were being prepared and sometimes I missed meals as I was not informed that they were ready. I also did not know the date unless I was lucky enough to find a newspaper with the date on and had to hope it was not an old one.

Aside from all my complaining! Overall my experience turned out positive because I got better extremely quickly and the staff were unbelievably kind and friendly. Hopefully they can take note of what I have said and change the service to improve other patients' experiences.

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Responses

Response from Sophie white, Ward Manager, West London NHS Trust 5 years ago
Sophie white
Ward Manager,
West London NHS Trust
Submitted on 31/08/2018 at 16:21
Published on Care Opinion at 21:31


Firstly I would like to thank you for your feedback, it has been very helpful. It is always good for us to hear both the negative and positive experiences of patients, this helps us shape the way we work in the future but also gives a firm idea of the environmental issues.

In regards to lighting on the ward, this had been issue that came up in our patient community meetings a few times and I'm now please to be able to tell you that the we have recently had new lights installed on the ward. This has had a positive impact on the ward, for both staff and patients and it seems to have.

In regards to the clocks, I appreciate this feedback. This is something I hadn't thought of and I have no doubt other past and present patients have the same thoughts. I have taken this on board and have ordered a few clocks for the ward.

Once again I would like to thank you for making the time and effort to post your experience on Grosvenor ward. I hope I have rectified the highlighted issues and these will make for more pleasant experience for future patients.

Im also really pleased you found your time on Grosvenor ward, pleasant. The Team here work really hard to create the best possible atmosphere and make sure patient have the best care and experience possible.

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