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"My operation for a new knee"

About: Ninewells Hospital / Trauma & orthopaedics

(as the patient),

Up to the time of this operation I always had a high opinion of the NHS.  This experience shattered that.

I was admitted into hospital in July.  I was due to have a total replacement of the left knee.

I had a high temperature after the op. and the doc thought I had a bladder infection.  i was catheterised.

When the catheter was removed I was unable to retain urine and so was given bottles.

The staff nurses refused to accept this and tried to make me walk to the toilet, with the result that I was urinating on the floor and wetting myself.  A great embarrassment for a 67 year old male.  One of the senior nurses did not have a clue how to talk to people -  took great delight in shouting at me and asking if I was a child as I kept  wetting myself.  From shift to shift no one was taking on board that I had an infection and could not retain urine.  Some nurses gave me a bottle , others removed them & let me wet the floor and pyjamas.

On the third day I was asked if I would like a shower.  I was placed in a shower cubicle on a stool and left unsupervised.  I managed my upper body, but when trying to wash my groin I fell off the stool and onto the floor.  I was lyin , naked on the groin with, suddenly, nurses all around me shouting at me.  I have never been so embarrassed in my life.  One nurse was screaming that they weren't allowed to pick me up. 

Well get someone who can I shouted back.  Eventually I managed to worm my way around  to a grab handle and pull my self up.  No one remained to help dry me or get me back to bed.  The person in the next bed said that there were 5 nurses outside the shower room gossiping when I fell.

I had hurt my ankle when falling and asked on a number  of occasions to see a Doctor.  This request was stalled for 2 hours.  Eventually one came, but the Doctor seemed more interested on blaming my falling in the shower on me rather than a lack of supervision.

The rest of the stay was very much the same, some nurse supplying a bottle, other saying thing like the physiotherapist says you have to walk and watching me wet myself.

I still had the infection when they eventually released me.

I have to say that I will fight tooth & nail before they get me into Ninewells again.

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Responses

Response from Alison Moss, Feedback Manager, NHS Tayside 5 years ago
Alison Moss
Feedback Manager,
NHS Tayside
Submitted on 24/08/2018 at 14:32
Published on Care Opinion at 14:52


Thank you for taking the time to share your experience of care within Ninewells Hospital.

Firstly, may I please convey my sincere apologies for the circumstances you have described. I recognise from the content of your feedback that these events have been extremely distressing for you.

It has been helpful for me to read your feedback and I note your concerns that require further exploration. I will work together with the Head of Nursing for Trauma and Orthopaedic services to enquire and investigate. These are not the professional standards of practice and behaviour that I would expect of nurses working in our team.

If it might be helpful for you, I would wish to extend an invitation to meet with me so that I may apologise in person and seek to better understand and learn from your experience to stop this happening again in the future.

If you would be willing to do so, I would be grateful if you could contact our Complaints and Feedback Team who will be happy to make the necessary arrangements. They can be contacted on 0800 027 5507 (freephone) or via email to feedback.tayside@nhs.net

If you would prefer not to make further contact, please be assured that your feedback will be shared with staff and used for learning.

Thank you once again for bringing this matter to my attention.

Kind regards

Sarah Dickie, Associate Nurse Director

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