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Care Opinion

a million thanks for the opportunity and experience

Posted By puppisrx49

"a million thanks for the opportunity and experience"

(as a relative),

Good.

Very knowledgeable, friendly, compassionate team. Well led and well trained and very experienced. Accepting of all kinds disabilities, focusing on the ability rather than the deficits. Bring the best out of an individual making them feel important, valued aqnd safe and secure. As a mother I felt very reassured and was treated with respect, compassion and understanding. My requests and comments were always listened to and discussed.

Only some minor areas for improvement such as a more reliable telephone system for contacting care managers out of hours. If the office was not manned, the mobile numbers were out of reach of a signal. This caused some anxiety at times in not being able to reach someone. A few  occasions of the internet being down. Residence could not get a phone signal. 

100% recommendation and a million thanks for the opportunity and experience

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Responses

Response from Paul Theed, Matron, Specialist services, Nottinghamshire Healthcare NHS Foundation Trust 5 years ago
We are preparing to make a change
Paul Theed
Matron, Specialist services,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 22/10/2018 at 11:15
Published on Care Opinion at 12:18

Hello. many thanks for posting puppisrx49. Firstly I have to apologise for us not responding earlier, I note this was posted two months ago. I have no idea why we have not had this sooner. I promise I will look in to it as this is not acceptable, especially when someone has taken the time to comment on our services.

Can you please give me a ring or email me so I can know what service you are talking about so I can tell them how pleased you was with the service, and secondly so we can look at the phone system. I agree we cant have important calls not responded to properly.

My contact details are

Paul Theed

Matron

0115 969 1300 ext 12140

07774977293 Mobile

or paul.theed@nottshc.nhs.uk

Thanks again for posting.

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Response from Jane Danforth, Involvement & Experience Officer, Involvement, Experience and Volunteering Team, Nottinghamshire Healthcare NHS Trust 5 years ago
We are preparing to make a change
Jane Danforth
Involvement & Experience Officer, Involvement, Experience and Volunteering Team,
Nottinghamshire Healthcare NHS Trust

Hello, my name is Jane Danforth. My role involves helping our service users, volunteers and staff to understand that Notts Healthcare wants to hear stories about our services. We reply to every story and it really helps us to improve what we do, how we do it and to hear about what works well too.

Submitted on 28/11/2018 at 14:21
Published on Care Opinion at 19:43

picture of Jane Danforth

Dear puppisrx49

I just wondered if you have thought about getting in touch with Paul? You left such lovely feedback but you also highlighted where things could be improved. This is important to us.

We don't know exactly what service you received and we would like to look into it to see why the phone system was causing problems but we don't know where to begin.

Can you help us? We may be able to make a change.

Paul is ready to have a chat or maybe drop him a quick e-mail naming the service if you are pushed for time?

Contact: Paul Theed - Matron 0115 969 1300 ext 12140

Mobile 07774977293

or mail paul.theed@nottshc.nhs.uk

With Best Wishes

Jane

Thank you

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Response from Jane Danforth, Involvement & Experience Officer, Involvement, Experience and Volunteering Team, Nottinghamshire Healthcare NHS Trust 4 years ago
Jane Danforth
Involvement & Experience Officer, Involvement, Experience and Volunteering Team,
Nottinghamshire Healthcare NHS Trust

Hello, my name is Jane Danforth. My role involves helping our service users, volunteers and staff to understand that Notts Healthcare wants to hear stories about our services. We reply to every story and it really helps us to improve what we do, how we do it and to hear about what works well too.

Submitted on 14/10/2019 at 15:42
Published on Care Opinion at 15:42

picture of Jane Danforth

Hi again, if you change you mind about getting in touch we are here to listen,

Many thanks

Jane

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