"The care and attention I received was exemplary"

About: University Hospital Hairmyres / Cardiology University Hospital Wishaw / Cardiology (Ward 4) University Hospital Wishaw / Radiology University Hospital Wishaw / X-rays and Scans

(as the patient),

In June 2018 I was admitted ward 4 Wishaw General Hospital, suffering from a serious shortage of breath and a very high pulse rate. The following day I was fitted with a telemetry device and transferred to the nearby Coronary Care Unit, later that evening I suffered a ventricular tachycardia thankfully I was revived and I live to tell this tale.

I was transferred back to ward 4 under the care of Mr Tait, I received every test possible and every check possible to determine my condition, its improvement and ongoing care. The care and attention I received from the cleaners, nursing assistants, nurses and medical staff was exemplary everyone made it their duty to ensure that I and my fellow patients were cared for in a professional and helpful manner. I eventually received an ICD implant at Hairmyers Hospital as part of my ongoing care plan, after a three week wait. I am now at home recuperating and hope to bit back to normal as soon as is reasonably practical.


Response from Rhona Dunsmore, General Manager, Serco nearly 2 years ago
Rhona Dunsmore
General Manager,
Submitted on 14/08/2018 at 16:36
Published on Care Opinion on 15/08/2018 at 09:50

picture of Rhona Dunsmore

Thank you very much for taking the time to let us know about your experience. While I know it must have been a very worrying time for you, I am so glad you are getting better at home. I oversee the Domestic services for Serco at Wishaw and I am delighted that you have included them into your kind comments. We pride ourselves in providing care to every patient who uses our hospital along with our NHSL colleagues. I will pass on your comments to ensure the staff are rightly recognised. Thank you once again, I hope you continue to get better.

Kind Regards

Rhona Dunsmore, General Manager, Serco.

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Update posted by The Client (the patient)

Dear Rhona

Thank you for your positive response as I am sure you are well aware Margaret, Ann, Joy and Karen are all exceptionally hard working and extremely thorough in their cleaning tasks, that they also took time to have a kind word or make a wee joke now and then brightened up a dull day. The cups of tea graciously served also added to the atmosphere in ward 4 room 10. Many thanks to them once again

Response from Kirsty McMillan, Senior Nurse, Medicine, University Hospital Hairmyres, NHS Lanarkshire nearly 2 years ago
Kirsty McMillan
Senior Nurse, Medicine, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 15/08/2018 at 16:49
Published on Care Opinion at 17:08

picture of Kirsty McMillan

Dear The Client

Thank you for your post on care opinion. It is great to hear about your positive experience whilst using the cardiology services available within Lanarkshire. This must have been a very stressful time for you and I am delighted that you felt the care and attention you received was exemplary during your stay. I am sorry you had a long wait for your procedure – I hope you felt supported and were kept fully up to date. I hope you are continuing to recover well and I will ensure the teams responsible for your care are informed of your comments.

Wishing you all the best for the future

Kind Regards


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