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"Care of my baby girl"

About: Royal Aberdeen Children's Hospital / Accident & Emergency (Emergency Care)

(as a parent/guardian),


Hi, I posted this on my Facebook profile today, with a photo of my smiling baby girl:

Staff attitude

Staff attitude


Team work

Team work


Seeing the whole me

Seeing the whole me


Nurses

Nurses


Care staff

Care staff


Being listened to

Being listened to


Ambulance staff

Ambulance staff


Explanations

Explanations


Environment

Environment


Treatment

Treatment


Staff skills

Staff skills


Doctor

Doctor

“You would never know this little peanut just spent two nights in the hospital with viral-induced wheezing, which isn’t quite asthma, but requires the same treatment plan: nebuliser with salbutamol/albuterol, nebuliser with a drug even stronger than salbutamol, oxygen mask to bring O2 levels back to normal, steroids, an inhaler to take home, and constant monitoring through the day and night.
The children’s hospital staff really are brilliant. My partner and I couldn’t thank them enough for all of the care and competence they showed, not just to my daughter, but to us as well — especially the nurses. They brought my daughter toys to play with, food and drink whenever she needed it (and even Wotsits for dinner and ice cream for lunch, if it meant she would eat it). They said “Hiya” back to her, every single time she walked past them in the halls to pass the hours (and that was lot...). They let my older daughter have a shot of the stethoscope when we checked my daughter in, and made a big sister feel very responsible and important. They brought my partner and me blankets, cups of coffee, and toast when we spent the night with our baby, so that we could be a little more comfortable. They answered questions when they popped into our heads, long after the doctors had to move on to their other patients. They explained every single thing clearly: why she needed an oxygen mask, what levels she needed to maintain on her own, why the machine monitoring her was beeping again.
Every single nurse, doctor, and EMT who had to work with us over the weekend was incredibly kind and patient, and they were all brilliant with a stressed-out  baby, who was buzzing on the asthma drugs, and had no intention of sitting still. 
The NHS gets a lot of complaints sent in its direction, but my partner and I have nothing but praise for the RACH and the Archie charity that supports it. ❤️“
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Responses

Response from Kathryn Auchnie, Clinical Nurse Manager, Childrens Division, NHS Grampian 5 years ago
Kathryn Auchnie
Clinical Nurse Manager, Childrens Division,
NHS Grampian
Submitted on 15/08/2018 at 13:08
Published on Care Opinion at 17:10


picture of Kathryn Auchnie

Dear Gwm1

Thank you so much for leaving such lovely feedback. This is the first time I have seen feedback in this picture format and it is amazing.

Illness can affect the whole family not just the child who is ill and I am delighted that your family were all supported during your daughter's stay.

I will ensure your feedback reaches all the staff involved.

Thank you again for taking the time to leave feedback on care opinion.

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