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Wish I could give 0 stars

Story from nhs.uk

"Wish I could give 0 stars"

About: University Hospital Of North Durham / Cardiology

My husband and I had a previous complaint upheld but he said “never again am I going in there” but he had to come back .... could it get worse YES. I dropped crisps couldn’t reach to pick them up 2 days later they were still there, there were used cotton swabs left on windowsills, corners of wards (behind entry/exit doors) were grubby, syringes on the top of lockers etc. Nursing - waiting for urine bottles, staff talking ‘over’ the patient, etc. Doctors - not using gel, not explaining tests, tests upon tests then ‘thinking’ it’s simething but not ding a test to rule it in or out ....is that guessing. Discharged to be readmitted 1week later!

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Responses

Response from University Hospital Of North Durham 5 years ago
University Hospital Of North Durham

Submitted on 16/10/2018 at 11:10
Published on nhs.uk at 12:06

Thank you for providing feedback on your recent visit.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the relevant manager.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the matron or manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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