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"Waste of time due to non procedure"

About: Royal Cornwall Hospital (Treliske)

I am a 65 year old male pensioner and was booked in for a CT scan of my colon on 16th July. I had followed the diet instructions to cleanse my bowel except I had 4 asparagus spears from a tin to supplement a meal the night before the scan. Tinned vegetables are permitted by most healthcare trusts and asparagus is particularly recommended.

I also had a day off of work for the procedure to be carried out. I was informed that the scan would not be going ahead because of the asparagus as the results would be compromised.

To say I was unhappy is an understatement and to my shame I swore within the context of the comments I made about the refusal to carry out the scan. The radiographer reported my behaviour as inappropriate and I cannot visit that department again.

The staff were not aware of the issues in my life at the time - life limiting cancer, blind in one eye, internal cardioverter defibrillator fitted after a heart attack, diabetes but that was no excuse for my comments.

I regret my actions and am sorry that following an apology the response was further sanctions. I have no problems with the staff - they were just doing their job but I do feel a witch hunt is being waged against me.

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Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 5 years ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust
Submitted on 06/09/2018 at 13:44
Published on Care Opinion at 15:57


picture of Jess Saunders

Dear Sir,

Thank you so much for taking the time to tell us your feedback and please accept my apologies for the delay in our response.

I am responding on behalf of the Patient and Family Experience Team, however I will also ensure that your comments are passed on to the imaging team. I am really sorry for the distress that has clearly been caused to you, if you would like us to investigate this further for you please contact the Patient and Family Experience Team (complaints) by leaving a message on 01872 252793 or email rcht-patientexperience@nhs.net. A Case Worker will get back to you within 3-5 working days to discuss your concerns with you.

Kindest regards

Jess

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