"Good manners are paramount on the front desk"

Alexandra Wing

We were visiting our son/daughter in law who had given birth that morning. We asked the receptionist if they could direct us to the Birthing Pools. 

The response was very abrupt and deliberately sarcastic. 

“I’m sorry, are you about to give birth? Nine months pregnant.....what?”

I explained I was visiting.

This was an awful first impression. They were very unprofessional. 

Perhaps I should have explained I was visiting and needed directions but under no circumstances should their response been so poor. Good manners are paramount when on the front desk... be it as an employee or volunteer.  With many patients entering the hospital,  I feel this receptionist needs further training. One unhappy visitor/patient is enough, making this an unpleasant visit before any treatment.