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Care Opinion

You all do an amazing job!

Posted By Ria123

"You all do an amazing job!"

About: Aberdeen Royal Infirmary / Critical Care Aberdeen Royal Infirmary / Respiratory Medicine (Breathing and Lung Problems) General Practices in Grampian Scottish Ambulance Service / Emergency Ambulance

(as the patient),

I was admitted to ARI by ambulance from my local GP surgery.  While in the ambulance I unfortunately became pretty ill which resulted in me being admitted into the ITU.  

Firstly I would like to say thank you to the female paramedic (sorry I have forgotten her name) who treated me with upmost care to the best of her ability. I may not remember everything as I ended up unconscious, but the bits I do remember make me very grateful for her help and undoubtedly saving my life.

Also a big thank you to all the hospital staff (ITU and ward 107) who treated me during my stay and getting me better to be home with my family. You all do an amazing job!

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Responses

Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 5 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 06/08/2018 at 12:45
Published on Care Opinion at 16:49

picture of Alan Martin

Good Afternoon Ria123,

Thank you so much for taking the time to share your kind feedback. I am really pleased that the crew have made such a nice impression. Particularly while you were having quite a distressing time. I do hope that you are recovering well.

If you would like, I can attempt to pass these comments on to the staff who looked after you. If you would like this, can I ask that you email me at alan.martin2@nhs.net and provide me with the date and time that the ambulance attended, where it attended and your name. From that information I should be able to track down the crew and let them know what a good job they did.

I would also like to wish you all the best.

Kind Regards

Alan

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Response from Lisa Forbes, Service Manager, Surgery 3, NHS Grampian 5 years ago
Lisa Forbes
Service Manager, Surgery 3,
NHS Grampian

Submitted on 07/08/2018 at 06:38
Published on Care Opinion at 12:07

Dear Ria123,

Thank you for sharing your experience with us. It must have been a very distressing time for you, and your family, and I’m very pleased to learn that you recovered well and are home again.

I will ensure that your lovely comments about the wards you have mentioned are shared with all team members. We always strive to deliver a high standard of person centred care to our patients and I know the teams will be delighted to learn that they did ‘an amazing job’.

I hope your health is continuing to improve at home and thank you once again for sharing your experiences with us.

Best Wishes,

Lisa Forbes

Nurse Manager

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