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MEAU~ excellent care!

Posted By Tinker109

"MEAU~ excellent care!"

About: DHU Healthcare CIC / NHS 111 Lincoln County Hospital / Medical emergency assessment unit (MEAU)

(as a parent/guardian),

After ringing 111 for advice my son was seen by the Duty Dr in the out of hours service and then admitted to MEAU. As a frantically concerned mum I was very impressed by the prompt and efficient way my son was admitted....much to his disgust as he thought I was just fussing! From the point of admission to the ward he was treated so well. The housekeeper is a little gem, the student nurses on the ward were great, but the outstanding nurse award goes to Shona. Its very difficult as a health care professional to watch your son be so ill and be helpless. She explained clearly and professionally the care, medication and treatment plan for my boy and treated him with the utmost respect and for that I will be eternally grateful. He was bitterly disappointed to be eventually allocated a bed on a ward! MEAU is such a busy unit with a high turnover but credit to all that work on their for our little journey through it.

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Responses

Response from Judith Brown, Patient and Public Engagement Lead, Corporate Governance, DHU Health Care CIC 5 years ago
Judith Brown
Patient and Public Engagement Lead, Corporate Governance,
DHU Health Care CIC

Submitted on 16/08/2018 at 10:05
Published on Care Opinion at 11:10

Dear Tinker109,

Apologies for the delay in replying. However, thank you for providing feedback regarding your recent experience with the NHS 111 Service, provided by DHU 111 (East Midlands) CIC, a division of DHU Health Care CIC on behalf of your son.

I am very happy to hear that you have had a good experience with the service and hope that your son is now recovering well and I wish you both the very best for the future.

Kind regards,

Judith Brown

Patient Experience Manager (DHU Health Care CIC)

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Response from Tracy Bell, Matron, Emergency Care , Accident & Emergency, United Lincolnshire Hospitals NHS Trust 5 years ago
Tracy Bell
Matron, Emergency Care , Accident & Emergency,
United Lincolnshire Hospitals NHS Trust

Submitted on 16/08/2018 at 15:10
Published on Care Opinion at 15:14

Dear Tinker109,


My apologies for a delay with my reply. Thank you for sharing your positive comments regarding the care and treatment your Son revived on the Medical Emergency Assessment Unit. I will share this lovely feedback with the individuals you name and with the Sister and Nursing Team. The Staff really do appreciate receiving feedback from patients and their family. I hope your Son has now made a full recovery.

Regards

Tracy Bell

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