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"No respect, no dignity, no compassion whatsoever!"

About: Glenpark Medical Centre

We went to see a doctor in regards to medication and planned pregnancy to be told I am not doing enough in going down on medication to be told I'm not doing enough physical activity when I am disabled ! and in a wheelchair and also iam part paraplegic with severe spinal problems which is causing severe mobility problems I have never been talked down to in such a manor and belittled as much as I was today absolutely appalling a doctor can judge you the way they did with me and my partner/carer in my appointment will be logging a complaint no compassion and no understanding what so ever in my case or my partners won't be at this practise much long as I feel they don't have the resources nor the experience in complexed medical conditions such as mine nor do they know even how to deal with your conditions and you as a patient your just a number to them thats exactly how they do make you feel I wouldn't advise anyone to use this surgery absolutely disgusting this type of appalling quality of care and duty of care towards you in 2017, avoid at all costs unless you want to end up with your pain and conditions totally out of control and this surgery will just sit and watch you decline with no offer of help at all also making people feel they are a failure every appointment you get with them which to me is not acceptable !

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Responses

Response from Glenpark Medical Centre 7 years ago
Glenpark Medical Centre
Submitted on 06/03/2017 at 09:08
Published on nhs.uk on 30/07/2018 at 23:06


I am sorry that you are not happy with the service provided at Glenpark and would like to assure you that we take these comments very seriously. In order that we may understand this matter more fully would you please contact the Practice Manager Mrs Susan Sohi (0191 4200535) at your earliest convenience.

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