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Annonimus

Story from nhs.uk

"Annonimus"

About: Broom Leys Surgery

I have been with the surgery for over fifty years and have been happy there. Not anymore in the last few years it has gone down hill fast the receptionists don't seem to be bothered, and the last doctor I saw just didn't want to listen at all I've since tried to avoid him but if you need a call back it is sometimes him and every time the same he does not listen to you, I have a long term illness so I spend a lot of time there feal so so let down that my husband and myself are moving to another surgery

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Responses

Response from Broom Leys Surgery 5 years ago
Broom Leys Surgery

Submitted on 29/08/2018 at 11:25
Published on nhs.uk at 12:06

Dear Patient

Thank you for taking the time to provide feedback about the surgery, feedback is really important as it helps us identify the areas where improvements may be needed.

I do apologise that you feel the surgery is not currently offering you a satisfactory level of service. It is always difficult to comment on particular situations when they are anonymous, as we are unable to investigate fully.

We would be happy to look into the points you have raised in more detail and should you wish to do so, please contact the surgery or alternatively email on our secure patient email: BroomLeySurgery.Patients@nhs.net.

I would like to reassure you that all comments left on this website are discussed at our regular practice meetings.

Kind regards

Broom Leys Surgery

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