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"Accessing Mental Health Services"

About: Nottinghamshire Healthcare NHS Foundation Trust / Adult Mental Health Services - Community (County)

(as a service user),

After complaining twice about the service I was receiving after my Psychiatrist of nearly 4 years retired I decided to exercise my right to change my Mental Health Team. Requesting this change was difficult and stressful.   I wanted to ascertain how long I would have to wait so I contacted PALS. PALS discovered much to their surprise and mine that there was no actual policy (local or otherwise) written which covered this. I was then contacted by a? Service Manager (instigated by PALS) who told me that they had no permanent Psychiatrists but that my old team had recruited to my old Psychiatrist's post and that it would be better for me if I remained where I was. This was nearly 2 months ago and I have still not heard anything. I would assume that I have a care plan in place although I do not know what this is and I would assume that this plan should continue regardless of which team I am with. I am shocked at how blasé Nottinghamshire Mental Health Services are about their patients wellbeing especially given the nature of the illnesses we suffer from.

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Responses

Response from Tim Constable, CPN, Adult Mental Health - Mansfield, Nottinghamshire Healthcare NHS Trust 5 years ago
Tim Constable
CPN, Adult Mental Health - Mansfield,
Nottinghamshire Healthcare NHS Trust
Submitted on 31/07/2018 at 10:29
Published on Care Opinion at 14:13


Dear Caroline 1

Thank you for taking the time to write to Care Opinion. I am sorry that you have felt dissatisfied with your care and had to contact PALs.

There is information regarding making choices about your care on the NHS England web site (https://www.nhs.uk/NHSEngland/AboutNHSservices/mental-health-services-explained/Pages/accessing%20services.aspx#choice) which gives an outline of your rights.

If you have any difficulty viewing this information, would like to discuss it further or would like to talk about your concerns about your care, please call me, in confidence.

I hope I can help you find a way of resolving this to your satisfaction.

kind regards

Tim Constable
Operational Manager
Tel 0115 969 1300 (please ask for me by name).
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