"Hickman Line Insertion- Day Case Unit"

I feel I need to let people know about the kindness the professionalism the caring the understanding the helpfulness of all the staff I had the pleasure of dealing with this week at the Day Case Unit at Heartlands Hospital.

I had to have a Hickman Line inserted this I had known about for a few weeks, knowing this had to happen did not help the anxiety I have of needles in any way and my doctor very kindly helped me with some tablets to take on the day.  I was instructed to attend the Day Case Unit at Heartlands Hospital and to say that my anxiety levels were high was an understatement.  As soon as the doors opened the receptionist went above and beyond to help myself and my mother. Nurse Anna met me and was so brilliant and professional putting me at ease straight away, the team that inserted my Hickman line were kind professional and caring the whole way through, even holding my hand wiping my eyes and nose, while the procedure happened!

You were all so kind and professional and helped me through a really rough patch that I felt the need to say Thankyou in the only way I knew how,  everyone needs to know that however frightened/scared they are of a procedure all the staff at the Day Case Unit Heartlands Hospital have your back and they will put you at ease anyway they can. 

Once again Thank You. Xxx