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"Poor communication all round"

About: Russells Hall Hospital / General medicine

(as a relative),

Communication at this hospital is awful.  At first they would not even tell me what was wrong with Dad. Then found out due to them not carrying out sufficient investigations he was on the wrong ward for almost a week, with the cause having not been addressed.  It seemed like the Nurses and Doctors I saw did not know what each other were doing. They were quick to discharge too early with to many ongoing problems. Dad is no longer able to eat solids, but they discharged him with out informing me of how to manage his new diet and how to order it. Nothing about change of medication either. I rang up about it and the nursre I spoke to was surprised no one had spoken to me and said they would get the dietician to ring me. No one did. I spent 3 days in all trying to get this vital basic information.

Dad was discharged with bedsores and a moisture lesion.

On other occasions he has gone in because he was by passing his catheter and had an UTI they discharged him without changing catheter and in wet trousers.

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Responses

Response from Russells Hall Hospital 5 years ago
Russells Hall Hospital
Submitted on 17/07/2018 at 15:00
Published on nhs.uk at 16:06


Thank you for taking the time to send us your feedback regarding your father’s recent experience and the poor communication you encountered.

We are so disappointed to hear you were left upset following his discharge home. We always aim to treat patients and arrange for them to return home as soon as it is safe for them to do so, we are sorry to hear you feel this was not the case for your father.

It is hard to comment on a specific case without more detail and would welcome the opportunity to look into this further.

If you have not done so already, please contact our Patient Advice & Liaison Service (PALS) who can arrange to look into the case and find out more about the events surrounding your fathers care and discharge from hospital. Please contact PALS on Freephone 0800 073 0510 or email dgft.pals@nhs.net

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