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Care Opinion

- Booking an operation without consent

Posted By Battling Solihull Hospital

"- Booking an operation without consent"

About: Solihull Hospital / Diabetic medicine South Warwickshire University NHS Foundation Trust

(as a parent/guardian),

My mother suffered a stroke August 2018.   Since then she has been struck in Solihull Hospital as they continue to block her pathway to rehabilitation unit.   January 2018 she was assessed by South Warwickshire Trust (CERU) rehabilitation unit and offered a place on the waiting list once she had a PEG procedure carried out.   Solihull have consistently denied that the offer was made and failed to inform the relatives that CERU had setup a meeting to discuss the planned pathway. We have a letter from the CEO of South Warwickshire.   Solihull has blocked her transfer to QE hospital despite numerous requests in writing for our choice in terms of care provider.   They have denied access to her medical records despite Power of Attorney and has now exceeded the Access time limit of 40 days.   She is currently being nasal tube feed but has been left for 21 and 28 hours without feed despite being a diabetic -insulin controlled patient.   Negligence caused a diabetic coma. We have send several formal complaints without success or resolution.   Mum is caught in a vortex of  arrogance, bullying and a corrupt system.   Now they are proposing to carry out the operation without consent.   It is outrageous that this hospital appears to be above the law.

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Responses

Response from Stroke Association, Stroke Helpline, Stroke Association 5 years ago
Stroke Association
Stroke Helpline,
Stroke Association

Submitted on 16/07/2018 at 15:40
Published on Care Opinion on 17/07/2018 at 08:17

We noticed your post and thought you may be interested to hear about the work of the Stroke Association and how we may be able to support you. We are the leading charity in the UK changing the world for people affected by stroke.

We were sorry to hear of your mother’s stroke and that you feel you she is not receiving good care. It may be helpful to contact the Patient Advice and Liaison Service (PALS). PALS is an independent organisation, there to ensure that the NHS listens to patients, their relatives, carers and friends, answers their questions and resolves their concerns as quickly as possible. You can telephone PALS for Birmingham and Solihull on 0800 953 0045 or email them at bsmhft.customerrelations@nhs.net

If you think you would find it helpful to talk things through with somebody, our Stroke Helpline is there for anyone who has been affected by stroke. We’re not trained counsellors, but we talk to people about stroke and its effects and have the time to listen. You may be looking for practical information and support, or simply need someone to talk to. The Stroke Helpline is open Monday, Thursday and Friday from 9.00am to 5.00pm, Tuesday and Wednesday from 8.00am to 6.00pm and Saturday from 10.00am to 1.00pm. The helpline number is 0303 30 33 100. You can also email us at info@stroke.org.uk.

Stroke Helpline

helpline@stroke.org.uk

Stroke Association staff are not medically trained and the information provided does not replace information given to you by your own healthcare provider.

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Response from Mona Campbell, Complaints Manager, Heart of England Foundation Trust 5 years ago
Mona Campbell
Complaints Manager,
Heart of England Foundation Trust

Submitted on 18/07/2018 at 10:39
Published on Care Opinion at 12:05

Thank you very much for your comments regarding your recent experience at Solihull Hospital.

I am sorry to learn that you are having problems with the care for your mother.

If you would be willing to provide further details of the particular ward, together with your mother's name, address and date of birth, as a Trust, we would welcome the opportunity to review your mother's care. You can do this by contacting a member of the Patient Services Team on 0121 424 0808 or you can email your concerns to bhs-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action. If you do contact our team, can I please ask you to advise the member of staff that you are responding to your Care Opinion / NHS Choices Posting.

Please be aware that we would require a patient’s written or verbal consent for information to be shared with a family member.

We look forward to hearing from you.

Kind regards

Patient Services Team

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Update posted by Battling Solihull Hospital (a parent/guardian)

The response from HEFT university birmingham hospitals is typical of our experience. I have lodged several complaints with this Trust which takes on average 3mths to respond. They are fully aware of the matter. Despite several formal requests to transfer her out we have met with complete resistance. Our confidence is shattered so we do not trust them to carry out the procedure. Any other Trust but them.

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