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"Professional and knowledgeable paramedic student"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I called 111 as I felt short of breath, had difficulty breathing and had chest pain so they decided it would be best to send an ambulance as I had already collapsed at work two days previously. They sent out three paramedics, Paul, Will and Malcolm and they were all brilliant. Professional, compassionate, understanding and helpful. I could not say a bad word about them. Even though I had difficulty breathing and was on the edge of hyperventilating, they kept me calm and made me feel at ease, especially Will who was brilliant for a first year student. I eventually went into A&E where I had further tests where everything turned out fine, happened to be a viral infection that caused reactions. 

I just wanted to write this as I was extremely happy with the service I received from the South Western Ambulance team, as well as saying how impressed I was by Will because of how professional and knowledgeable he was for a first year student.

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Responses

Response from Sharifa Hashem, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 5 years ago
Sharifa Hashem
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust
Submitted on 17/07/2018 at 10:49
Published on Care Opinion at 15:49


Dear TC91,

Thank you for taking the time to share your story and I hope you are recovering well.

It is always rewarding to hear stories of how our staff are delivering care and support to patients and those around them when they need it most.

We would be happy to share your story with the ambulance staff involved in this instance, however, to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Kind regards,

Sharifa

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