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Cardiac appointment

Posted By Relative- cardiology experience

"Cardiac appointment"

About: Dumfries & Galloway Royal Infirmary / Cardiology

(as a relative),

Went to cardiology appointment with relative. After examination Doctor didn't speak for ages but sat and wrote notes and spoke into their dictaphone. Wondered what they were doing. Was trying so hard to make sure I listened to what they were saying that when they did start to explain results I missed things.  Always take a notepad to jot things down!

Doctor could've explained to us that they would speak to us in a few minutes after they'd made their notes. Confused us a little as we were beginning to think that was them explaining results when they started speaking into their dictaphone. 

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Responses

Response from Annette Finnigan, Senior Patient Experience & Safety Officer, Acute and Diagnostic Services Directorate, NHS Dumfries and Galloway 5 years ago
Annette Finnigan
Senior Patient Experience & Safety Officer, Acute and Diagnostic Services Directorate,
NHS Dumfries and Galloway

I am a Senior Patient Experience & Safety Officer for Acute and Diagnostic Services

Submitted on 12/07/2018 at 07:56
Published on Care Opinion at 08:49

Thank you for taking the time to share your experience.

I am sorry to read that your experience was poor and that we did not communicate well with you and your relative.

We have shared your story with the team in order for them to reflect upon the importance of good communication with patients and I welcome you to contact us directly if you wish to discuss in more detail. I can be contacted on either 01387 241379 or dumf-uhb.acutecomplaints@nhs.net

Kind Regards,

Annette

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