This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

total waste of time f11

Story from nhs.uk

"total waste of time f11"

About: Royal Oldham Hospital / Clinical haematology

had to visit f11 on Tuesday 10th July.

everything seemed to go well but later it seemed that the nursing staff didn't want to do what the doctors had expected to be done and as a result i was waiting for nearly 4 hours.

at first i was told one thing then something else. at no time was i given a wrist band before receiving treatment and even after the ward sister was aware of my dissatisfaction with the events she did not come over to address the situation.

on this occasion the doctors did everything write but the ward staff failed in the quality of care commitment.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Oldham Hospital 5 years ago
Royal Oldham Hospital

Submitted on 16/07/2018 at 16:01
Published on nhs.uk at 17:06

Thank you for taking the time to share your comments.

Thank you for your feedback; I was sorry to learn of your unsatisfactory experience within our Haematology Unit.

I hope I can assure you that the Trust strives to provide patients with excellent care and experience, so I am sorry that we had not achieved it for you on this occasion.

Should you remain dissatisfied and wish to discuss your experience further, please contact the Patient Advice and Liaison Service (PALS) at your earliest opportunity on telephone 0161 604 5897, or email pals@pat.nhs.uk quoting that you have been advised to do so via NHS Choices, and they will do their best to address your concerns.

Regards,

Head of Patient Experience

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k