"Awful on every level"

We regret that your experience of our GP telephone triage service has not been good: we are attempting to balance increasing pressures on GPs with the need to ensure we have sufficient GP capacity set aside each day to manage acute illness. By doing so our GPs can provide sufficient same day urgent appointments for patients they have triaged following a telephone consultation that day. In recent months these pressures have been exacerbated by the absence of 1 GP who though illness was unable to be at work, and the impact this had on forward planning GP appointments. Receptionists try their best to manage these pressures but we do apologise if they have come across as unhelpfu as that is not our intention at all.