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Severe back pain.

Posted By Mr G-H

"Severe back pain."

About: Borders General Hospital / Acute Assessment Unit Borders General Hospital / General Medicine

(as the patient),

Unexplained lower back pain and changes in bowel/toilet habit.

A lot of pain and discomfort. Difficulty walking, sitting, laying down.

Referred by my GP, then admitted to AAU then ward 6 at Borders general hospital. All of the staff, nurses, doctors, consultants, radiology department were first class. Polite, attentive, caring and respectful. I was kept informed at every stage and felt very reassured by the excellent care given.

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Responses

Response from Lynne Boyle, Senior Charge Nurse, Medical admissions ward, Borders General Hospital 5 years ago
Lynne Boyle
Senior Charge Nurse, Medical admissions ward,
Borders General Hospital

Submitted on 08/07/2018 at 14:01
Published on Care Opinion on 09/07/2018 at 10:59

Dear Mr G-H

Thank you for taking the time to tell us of the positive experience you had whilst a patient in our Unit/Hospital.

The standard of care and attention that you describe is exactly what we hope to achieve for every patient using our service so it is very pleasing to get your feedback. I will ensure that your feedback is shared with the staff on the Unit, which they will be very pleased to receive.

I hope that you are now feeling better and thanks again for sharing your experience on Care Opinion.

Regards

Lynne

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Response from Gareth Clinkscale, General Manager - Unscheduled Care, NHS Borders 5 years ago
Gareth Clinkscale
General Manager - Unscheduled Care,
NHS Borders

Submitted on 08/07/2018 at 16:54
Published on Care Opinion on 09/07/2018 at 10:58

Hi Mr G-H,

Thank you for taking the time to share your experience on Care Opinion. 'First class' is what we aim for so pleased to hear of your good experience. We'll share this positive feedback with our teams.

Hope you are feeling better!

Best wishes,

Gareth

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Response from Lynn McCallum, Medical Director, NHS Borders 5 years ago
Lynn McCallum
Medical Director,
NHS Borders

Along with the Director of Nursing, we are collectively responsible for the clinical care delivered within NHS Borders.

Submitted on 09/07/2018 at 18:05
Published on Care Opinion at 21:43

picture of Lynn McCallum

Dear Mr G-H,

Thank you so much for taking the time to feedback your positive experience of care in AAU/MAU in the BGH.

As you have so rightly pointed out, all care given within a hospital setting is provided by a wide team and so I am delighted that you had great care from across the range of professionals that you met! I was also delighted to read that you felt well informed throughout your stay as clearly communication is the absolute foundation of good quality healthcare!

As Gareth and Lynne have said above, we will share your kind words with the wider team and I can assure you that reading about positive patient experiences, improves morale within all of our team members!

Many thanks again for taking the time to leave your story and I hope that you are now recovering well!

Best wishes,

Lynn

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