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Care Opinion

Loving care at dental surgery

Posted By Mich1041

"Loving care at dental surgery"

About: Royal Hospital for Children (Glasgow) / Dental

(as a parent/guardian),

We arrived at the ward in the morning having fasted for 5 hours. My son was not taken to theatre for another 5 hours. I felt this was a substantial time to wait. I understand there are a great number of children waiting on treatment but an appointment system specifying your actual time, would prevent a 5 hour wait! 

The staff were fantastic and those on wards 1A and 1B should be applauded and rewarded for the loving care given to each patient!

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Responses

Response from Coral McGowan, Patient Services Manager, Women & Children's Services, NHS Greater Glasgow and Clyde 5 years ago
Coral McGowan
Patient Services Manager, Women & Children's Services,
NHS Greater Glasgow and Clyde

Submitted on 10/07/2018 at 15:24
Published on Care Opinion at 16:12

picture of Coral McGowan

Dear Mich1041

Thank you for taking the time to tell us about your recent Day Surgery experience. I was sorry to hear your wait time in the Unit was longer than you expected.

Patients are usually asked to come earlier than their anticipated theatre time. This is to allow them time to get into their pyjamas, have any clinical checks done and sometimes to consent to the procedure if this hasn't already been done. The doctors and nurses that do these checks then head into theatre.

Having said that, I do appreciate that 5 hours is a very long time to wait, especially if you've already been fasting for 5 hours and you weren't expecting it.

Thank you for the lovely comment about the staff who cared for you and your son, I'll make sure this is passed on to the team involved.

I hope your son is recovering well following his surgery.

Best wishes

Coral

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