"Thank you for enabling me to get the treatment I need"

After years of bad experiences with gastro scopes I finally was referred to a consultant who wanted to help me. 

I attended an appointment with Dr Shams at the gastrointestinal clinic. He wanted to discuss my previous experiences and try to find a positive outcome. I have many health issues and am required to have regular scopes. I explained that I had to make a complaint following the most recent scope (2years previous) and I was not willing to have anymore invasive treatments. 

Dr Shams took time to discuss the situation and reassure me of other options available.  I felt so much more confident and we decided together on use of a paediatric scope and premedication. 

I felt relaxed on the day of my scope and confident that the experience would be positive. The procedure went well and I can say now that if Dr Shams is required to perform future gastro scopes, I will be happy to attend appointments. Thank you for enabling me to get the treatment I need to check on ongoing conditions.