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"Long awaited podiatry care"

About: Bridgwater Community Hospital

(as a service user),

I originally had an appointment to have a corn on my toe and a callus on the sole of my foot  treated in May but this was cancelled for some reason and I was given an appointment for last week. At one time I was seen every 4 weeks as I have a few problems with my mobility and having my feet in good order helps to keep me more mobile.

I'm afraid I cannot remember the name of the young lady who treated me but She was very good, very thorough and helpful. I have had podiatry treatment for many years and they have all been very helpful. She had to spend quite a bit of time removing the corn on  the top of my toe and explained that this was affecting my gait and causing a callus on the sole, which she also treated. I explained my predicament with getting appointments, often they can be eight weeks or so apart and this is too long as it does make it more uncomfortable for me to get around.

I'm very grateful, not just for the treatment but also for the fact that the young lady made another appointment for me to have further treatment in six weeks, this is so helpful and reassuring.

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Responses

Response from Lucy Nicholls, Inclusion Manager, Somerset Partnership NHS Foundation Trust 5 years ago
Lucy Nicholls
Inclusion Manager,
Somerset Partnership NHS Foundation Trust

All things around equality, inclusion, diversity and access for patients and staff.

Submitted on 04/07/2018 at 15:54
Published on Care Opinion on 05/07/2018 at 12:25


picture of Lucy Nicholls

Hello jivect74,

Thank you so much for taking the time to leave your feedback about the podiatry service. I am sorry that there is often a long wait between appointments but we do try to be flexible where this is causing people problems and it's really positive to hear that the staff member you saw has been able to help with this. I'm so glad she was able to reassure you in this way.

I've passed your story to Emma, the Podiatry Service Manager, who I know will share your feedback with the staff member that you saw.

Thank you again for sharing your experience. We really appreciate it.

Best wishes,

LUCY

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