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Urology department day procedure ward

Story from nhs.uk

"Urology department day procedure ward"

About: Solihull Hospital / Urology

i am sitting quietly after having surgery at Solihull hospital yesterday 30/6/2018, it has been quite a journey but well worth it, I just hope that the staff get to read these reports because I did not get chance to speak to all involved before I left.

I was admitted onto the ward at 8am and sent home about 12:30; during which time I was treated with the greatest respect by all involved the surgeon and anithasist were first class, put me at ease and were very attentive, as were all the staff that I saw.

That just leaves me to say “THANK YOU” all very much for looking after me.

Sorry I can’t name you all, you should be very proud of yourselves 👏, thanks for looking after me.

Mark Ferguson

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Responses

Response from Solihull Hospital 5 years ago
Solihull Hospital

Submitted on 10/07/2018 at 09:40
Published on nhs.uk at 10:05

Responded: 09.07.18

Dear Mark

Thank you for your lovely comments regarding the Team in the Urology Department at Solihull Hospital.

I'm so pleased to read that you felt the staff were respectful and attentive to you, and that everything was done to put you at ease.

I will be delighted to ensure that your feedback is highlighted to the Ward Manager and senior managers, who I'm sure will be thrilled to read your comments and ensure it is highlighted to all of the team who worked very hard to look after you.

I hope my actions are acceptable and once again thank you for taking the time to provide your comments, patient feedback is very important to us.

Kindest regards

M Campbell

Patient Services

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