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Care Opinion

Child’s acute health episode

Posted By KarenR

"Child’s acute health episode"

About: Dumfries & Galloway Royal Infirmary / Paediatrics General practices in Dumfries and Galloway NHS 24 / NHS 24 (111 service)

(as a parent/guardian),

Our son developed bacterial tonsillitis and was seen very quickly by our GP service, who are always very responsive to our children’s health care needs. He prescribed antibiotics to treat the tonsillitis.

Our sonbecame more and more swollen and ill, fondling it difficult to swallow, and breathe at times. I called NHS24 who were fantastic, as was the on call GP who saw us promptly after that at Out of Hours. He told us that our son needed to be admitted to Children’s award, which he was, for IV antibiotics and fluids.  

Every single team member in the ward was wonderful, we really felt well looked after, reassured and safe. Our son was diagnosed with glandular fever, with the tonsillitis secondary to this. Our whole patient journey has felt smooth and as stress free as is possible when your child is ill; from the first call to our GP, to the point of discharge on the children’s ward. We felt listened to and “in good hands”. I think it’s fair to say that we are extremely lucky to have access to such exemplary health care and in such a remarkable new hospital to boot!

Thank you to all who have helped us.

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 5 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 25/06/2018 at 12:17
Published on Care Opinion at 12:19

picture of Shona Lawrence

Dear Karen

Thank you so much for your posting on Care Opinion. I appreciate this would have been a really worrying time for you all and I hope your son is well on the mend.

You have described your son's journey of care particularly well and this is a shining example of how services work together to ensure the best possible care is provided, not only to the patient, but to the family as a whole. I am sure my colleagues within NHS Dumfries & Galloway will be delighted with your comments for their service.

Thank you for mentioning your call to NHS 24 and describing us as 'fantastic!'. If you would be kind enough to contact me directly with some additional detail, then I would be able to identify the staff members who managed your call and share your story with them. I can be contacted at patientaffairs@nhs24.scot.nhs.uk or by telephone on 0141 337 4582.

In any event, I will share your story more widely within NHS 24 so that our staff can be reminded of the important role they play in the overall patient journey of care.

I wish you all well. Thanks again for taking the time to get in touch.

Regards

Shona

Shona Lawrence

NHS 24 Patient Affairs Manager

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Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 5 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 25/06/2018 at 16:22
Published on Care Opinion at 16:54

picture of Shona Lawrence

Hi Karen

Thanks so much for getting in touch with further detail. It was nice to hear from you. I will most certainly ensure that your complimentary feedback for NHS 24 staff is shared with them directly.

I am sure they will be delighted with your positive comments.

With best wishes

Shona

Shona Lawrence

NHS 24 Patient Affairs Manager

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Response from Emma Murphy, Patient Feedback Manager, NHS Dumfries and Galloway 5 years ago
Emma Murphy
Patient Feedback Manager,
NHS Dumfries and Galloway

Submitted on 03/07/2018 at 09:52
Published on Care Opinion at 11:30

Dear Karen,

Thank you for taking the time to share your story with us. I will ensure the necessary teams are aware of your kind feedback, I know it will mean a great deal to them.


It can be so worrying when children are unwell. I am pleased to hear that the experience was made a little easier by the support and care of colleagues and partners. I hope your son is feeling much better now.

If you would be happy to share a little more detail about your experience, I can be contacted on 01387 272 733.

Thank you again for sharing your experience. Wishing you all well.

Emma Murphy

Patient Feedback Manager

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