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Poor communication

Posted By pjch100100

"Poor communication"

About: Alexandra Hospital / Cardiology

(as a service user),

My father was in Redditch Alex hospital a few weeks ago. He was diagnosed with a serious heart condition and others issues.

I discovered that the cardiologist had signed a DNR letter which stated that the "family" had been informed. I'm not sure which family member that was but I had not. I called the cardiologist but could only leave a message with the secretary to call me back, assured that they would. Instead of that they visited my dad and asked him what he was worried about, and didn't bother to call me.

Shame on you consultant for ignoring me. Do you realise how that made me feel? 

It doesn't matter that I wasn't the patient, it matters that I saw the DNR signed letter and argued the point with the nurse whether I should bring in my own defib because everyone else would just stand by. Shocking state of affairs.

Thankfully he's been discharged. 

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Responses

Response from Alexandra Hospital 5 years ago
Alexandra Hospital

Submitted on 12/07/2018 at 16:15
Published on nhs.uk at 19:06

Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience and your concerns regarding your father's care; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.PET@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 33907.

Regards,

Patient Experience Team

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