First of all, the treatments and services I received were always good to excellent with one exception some years ago.
However, what I am asked to comment on is this survey request sent to one after almost every hospital appointment: "Hello. The staff at United Lincs Hospital who looked after you recently would benefit from your feedback. How likely are you to recommend our Outpatient Department to friends and family if they needed similar care or treatment? Reply with 1 Extremely likely, 2 Likely, 3 Neither likely nor unlikely, 4 Unlikely, 5 Extremely unlikely or 6 Don't know. Your feedback is anonymous and important to us. All replies are free. Reply STOP to opt out. Thank you."
Previously I was answering with 1. This time I decided to go for 5. After all, I don't recommend hospitals.Now, they came back to me asking: "We're sorry the service wasn't up to standard. What were the worst aspects of the service?"I can't see where I said anything about bad service received. I only said I will not recommend this for anyone.
What is the point of a survey when the answers are interpreted absolutely wrong? A total waste of time and money!
How about not to underestimate the intelligence level of participants and do a two or three question questionnaire with the same 1 best - 5 worst, 6 no answer values.
A: Service QualityB: waiting time to get the appointment
C: waiting time in the hospital
My response for the last visit: 142
"After treatment survey requests."
About: Lincoln County Hospital Lincoln County Hospital Lincoln LN2 5QY
Posted by novembernk97 (as ),
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