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my arthritic spine & crushed nerves

Posted By Mr back pain

"my arthritic spine & crushed nerves"

About: Stoke Mandeville Hospital

(as the patient),

i am not a happy patient i presented to my GP over 12 months ago i have been seen by lots of different health professionals in lots of different medical departments yet i have had no pain relieve  procedures carried out due to layers of regulation.. departmental procedures.. and the NHS's bureaucratic systems. Why oh why can i not be passed around in a seamless  pathway to the point of treatment.. it's not rocket science...why should I be kept in severe pain for over 1yr because interdepartmental procedures keep me from getting to the consultant that can treat me.

come on get it together..

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Responses

Response from Buckinghamshire Healthcare NHS Trust 5 years ago
Buckinghamshire Healthcare NHS Trust

Submitted on 26/07/2018 at 14:09
Published on Care Opinion at 16:14

Dear patient

Thanks you for your feedback.

I am so sorry to read that you have been referred to see different health professionals to treat you, however you have not received any pain relieve procedure yet.

I can understand how frustrating this could be, as you feel the delay is due to bureaucratic systems.

We hope that you may be happy to speak with us in some more detail about your experience, so that we can understand what happened more clearly; explore ways in which we can assist and improve our patient experience in the Trust.

If you are happy to share more detail about your specific experience with us, please contact our dedicated Patient Advice and Liaison Service (PALS) on 01296 316042 or email pals@buckshealthcare.nhs.uk.
I hope this is convenient.

Kind regards

Patient Advice & Liaison Service (BHT)

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