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"Kindness and professionalism"

About: Renal Community Services / Renal Supportive Care Renal Outpatient Clinics

(as a service user),

Whilst under the care of Tayside Renal Service, my mother received regular home visits from Sarah and Gillian who built up a good rapport not only with my mother but also myself, my partner, and my mother's sister.

Both nurses made additional visits when requested to do so, liaising closely with Maryfield Medical Centre to ensure that my mother received prompt medication to relieve the effects of her illness (severe itching). Typically, my mother received the new prescribed medication on the same day of the call. 

On behalf of myself, my partner, and my mother's sister,  I would like to say thank you and well done to Sarah and Gillian for their hard work, kindness, and professionalism. 

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Responses

Response from Gillian Wood, Renal Specialist Nurse, Renal Service, NHS Tayside 5 years ago
Gillian Wood
Renal Specialist Nurse, Renal Service,
NHS Tayside
Submitted on 28/06/2018 at 09:10
Published on Care Opinion at 09:37


Thank you for taking the time to share your experience of the renal supportive care service.

The team always try and provide the right level of support for each person either via home visits or by telephone. I am glad that you feel that we managed to get the balance right and your family felt supported through your mother's illness. I will share your kind feedback with the team.

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